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Refund Policy

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HERE TO HELP

Have a question? You may find an answer in our FAQs.

But you can also contact us:
Call us  +961 (3) 447 676
Send us an email

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____________________________________________________________________

OPENING HOURS

Dbayeh - Highway                                    10:00 to 19:00  Monday to Saturday.
City Mall - Dora                                        11:00 to 21:00  Monday to Sunday.
Rodeo - Hadat                                          10:00 to 19:30  Monday to Saturday.

Head Office                                               9:00 to 17:00  Monday to Friday.       9:00 to 13:00  Saturday.
____________________________________________________________________

SHIPPING POLICY

Thank you for considering our company for your shipping needs. We are pleased to offer reliable and efficient shipping services inside Lebanon.

We offer standard shipping within Lebanon for all orders. Shipping times may vary depending on your location within the country, but most orders will be delivered within 2-5 business days.

Orders are processed and shipped on business days only (Monday through Friday, excluding national holidays).

Our domestic shipping policy is as follows:

  1. All orders are shipped within 2-5 business days, unless otherwise stated.
  2. We offer standard shipping. The cost and delivery time will be displayed at checkout.
  3. All orders above 100$ are free of shipping fees.
  4. All orders are shipped from our warehouse in [Beirut, Lebanon].
  5. We use a reputable carrier (Aramex) for all of our shipments.
  6. If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any additional shipping fees to resend the package.
  7. Customers will receive a shipping confirmation email with tracking information once their order has been shipped.
  8. If an order is lost or damaged during transit, we will work with the carrier to resolve the issue and replace the item(s) if necessary.
  9. We reserve the right to change our shipping policy at any time without prior notice.

If you have any questions or concerns, please don't hesitate to contact us on Customercare@rodeoin.com
____________________________________________________________________

PAYMENT

You can pay with your Visa or MasterCard on our website or at any of our store for no extra fees, We accept US Dollars only.

We offer the Cash On Deliver Service, Whoever you will have to specify which currency you are paying with before hand.

(Currencies that are accepted for "COD"  are US Dollars or Lebanese Pounds according to the daily rate.)
____________________________________________________________________

EXCHANGE POLICY
In Store exchange Policy are Free of charge. Check Vendor address or contact us
for more assistance. Vendor name is mentioned under each product.
Online exchange policy is subject to delivery charges.
Both In-store and Online exchange are subject to our terms and conditions, our
customer service team is ready to answer all your questions.
No refund is possible on any sold items.
Terms and Conditions:
We accept exchanges for any reason, as long as the garment is still in the box/ pack/
label. Exchange is possible within 14 days starting from invoice date (baring original invoice) for in store sales,
14 days from delivery date for online sales and 3 days only during sales period.
Items and Garments that have been tried and tested can be subject
to exchange.
Underwear can not be Exchange or Returned.
Any item that has been worn or washed or used will not be accepted for exchange. Similarly, items that have been
resized or retouched will not be considered for exchange.
No return/ refund is possible on any sold items. 
 
We reserve the right to check all returns before a decision is made.
Holiday extended return policy:
Returns on Christmas Gifts: 
Since Christmas gifts are often purchased well in advance,
any item purchased as a Christmas gift (in October, November, or December) may be returned
AFTER Christmas for EXCHANGE ONLY within fourteen (14) days.
As with any other return, authorization must be obtained within 14 days after the Christmas holiday.
All merchandise MUST be in its original, new condition.
Please do not remove any tags or dispose of the receipt until you are satisfied
with your purchase.
Garments that have been worn or items that have been used will not be accepted for exchange.
____________________________________________________________________

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Men Jackets

 Size

Chest (in)

Waist (in)

XS

34.5

27.5

S

36.75

29.75

M

39

32

L

41.25

34.5

XL

43.75

36.75

XXL

46

39.25

3XL

48.25

41.5

 

Men Tops

 Size

Neck (cm)

Across Shoulders (cm)

Chest (cm)

Waist (cm)

XS

40

42

90

72.5

S

41

43

95.5

77.5

M

42

44.5

100.5

82.5

L

44

46

108

91.5

XL

46.5

47.5

115.5

101.5

XXL

48.5

49

123

112

3XL

51

51

132

122

4XL

 53 52.5 142 133.5

5XL

 55 54.5 152.5 145

 

Men Jeans

Jeans Size
 Natural Waist (cm)
 Low Waist (cm) Seat (cm)
 Thigh (cm)
25 65 67.5 77 47.5
26 67.5 70 80 49
27 70 72.5 83 50.5
28 72.5 75 86.5 52
29 75 77.5 89 53.5
30 77.5 80 91.5 55
31 80 82.5 94 57
32 82.5 85 96.5 58.5
33 85 87.5 99 59.5
34 87.5 90 101.5 60.5
35 91 93.5 103.5 61.5
36 94 96.5 105.5 62
37 97 99.5 107.5 63.5
38 100.5 103 109 65
40 105.5 107.5 113 66
42 111 112 117 67.5
44 116.5 116 120.5 68.5
46 122 120.5 124.5 70.5
48 127.5 125.5 128.5 72
50 132.5 131 132.5 73.5

 

 Women Jackets

 Size

Chest (in)

Waist (in)

XS

33.5

26.5

S

35

28

M

37

30

L

39

32

XL

41

34

 

 Women Jeans

Jeans Size
 Waist (in)
 Low Hips (in) Inseam (in)
22 22.5 26.5 31
23 24 33 31
24 25 34 31
25 26 35 31
26 27 36 31
27 28 37 31
28 29 38 31
29 30 39 31
30 31 40 31
31 32 41 31
32 33 42 31
33 34 43 30.825
34 35.5 44 30.75
35 36.75 45 30.625
36 38 46 30.5
37 39.5 47 30.25
38 41.5 48 30
40 42.25 50 29.825
 
Need more info contact us on : Whatsapp
              
In Store exchange Policy are Free of charge. Check Vendor address or contact us
for more assistance. Vendor name is mentioned under each product.
Online exchange policy is subject to delivery charges.
Both In-store and Online exchange are subject to our terms and conditions, our
customer service team is ready to answer all your questions.
No refund is possible on any sold items.
Terms and Conditions:
We accept exchanges for any reason, as long as the garment is still in the box/ pack/
label. Exchange is possible within 14 days starting from invoice date (baring original invoice) for in store sales,
14 days from delivery date for online sales and 3 days only during sales period.
Items and Garments that have been tried and tested can be subject
to exchange.
Underwear can not be Exchange or Returned.
Any item that has been worn or washed or used will not be accepted for exchange. Similarly, items that have been
resized or retouched will not be considered for exchange.
No return/ refund is possible on any sold items. 
 
We reserve the right to check all returns before a decision is made.
Holiday extended return policy:
Returns on Christmas Gifts: 
Since Christmas gifts are often purchased well in advance,
any item purchased as a Christmas gift (in October, November, or December) may be returned
AFTER Christmas for EXCHANGE ONLY within fourteen (14) days.
As with any other return, authorization must be obtained within 14 days after the Christmas holiday.
All merchandise MUST be in its original, new condition.
Please do not remove any tags or dispose of the receipt until you are satisfied
with your purchase.
Garments that have been worn or items that have been used will not be accepted for exchange.
 
Gift Cards
Gift Cards are not returnable after purchase
For more information about Gift Card limitations kindly contact us.
Some products have different policies or requirements associated with them.
 
To serve you better please do not hesitate to contact us:
 Whatsapp   :  +961 3 44 76 76
 Phone Call :  +961 3 44 76 76
 
Enjoy shopping.
             

We Would Love to Hear from you!

We’re happy to answer any question you have or provide you with an estimate. Just send us a message in the form below.

Thanks for contacting us. We'll get back to you as soon as possible.

Continue shopping